Refund & Return Policy

Made to your measurements

• Every pattern is drafted and cut to the measurements you give us after you order. It cannot be resold to anyone else, so we cannot accept a return simply because you changed your mind.

Tailoring accessories

• Scales, scissors and the other tailoring accessories are not returnable and not refundable once they have been delivered. Please check the description and the size on the product page before you order.
• This does not affect the section below: an item that arrives damaged, is the wrong item, or never arrives is put right whatever it is.

If the pattern does not fit

• Tell us within 7 days of delivery and we will re-cut the pattern free. Send us the measurements again and we will draft and post a replacement.
• If we cannot put it right, we will refund what you paid for the pattern.

Damaged, wrong or undelivered

• If anything you ordered arrives damaged, is not the item you ordered, or does not arrive at all, we will replace it or refund you in full. Tell us within 7 days of the delivery date, or of the date it was due.
• Refunds go back to the way you paid, within 5 to 7 working days of us agreeing them. For a cash-on-delivery order we will ask for bank details to send it to.

Cancelling an order

• You can cancel for a full refund any time before we cut the pattern. Once cutting has started we cannot cancel it, because it is made for you alone.

Disputes

• Any dispute about an order must be raised within 30 days of delivery.

Content Legality

• Misuse of purchased patterns (such as resale or unauthorized distribution) will result in legal action without eligibility for a refund.

Support and Queries

• For any questions or support, feel free to contact our customer service team.